IKEA App Redesign
Learning the basics of User Research and Interaction Design through identifying flaws in the IKEA app and proposing solutions to those problems.
Duration: 6 weeks
Context: My first UX project in college (year 1)
Research
Three user interviews and a survey helped me to understand how people use the IKEA app - shopping and browsing. User interviews, combined with app audit helped me identify key usability issues and gave direction to the project.
Issues Identified
During research, I learned that IKEA delivers products from a separate warehouse. Even if a given item is in stock in the Dublin store, it might not be available for delivery to a Dublin address. Lack of this information in the app lead to confusion and user frustration.
Prototyping Solutions
High Fidelity Prototype
Second iteration of main screens was informed by two usability tests.